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Communication

September 27, 2018

 

To all of our valued customers:

I’d like to take a few moments to sit down and say Happy Autumn to you all! We’ve got so much going on right now, so I wanted to just go over a few things to help answer some questions you've been having for us right now. I’ve made a little list of things which I felt needed to be addressed which should help everyone understand a little bit more of what’s going on behind the scenes here at M.A.

Emails:

I'm SOO very sorry it takes me FOREVER to get back with you all regarding your questions about your orders. I've got 3 emails which I answer to... my main one alone has 4500 emails on it, so it takes me quite a long time to answer people; I promise, I’m not trying to ignore anyone on purpose; I’m just inundated with so many tasks that’s it’s quite overwhelming at the moment.

I kindly ask that you PLEASE just use one of these three emails addresses to reach me if you're using this outlet for contact.

admin@magicalalley.com: is our main email address -- order inquiries, contacts regarding placing orders, questions about custom work -- all general questions too. 

ask-me@magicalalley.com: is used for all general questions.

pottermorewands@magicalalley.com: